After Sales Service FAQ

Got a question? We've got answers!

See our most Frequently Asked Questions below:

Q: How do I track my order? What is my delivery status? Etc.

Our "Product Tools" page provides all the information and documentation you need, covering our entire portfolio and throughout your instrument’s life cycle.

Access device information, check your delivery status, find spare parts and more!

Click here to access our Product Tools section

Q: What after sales services do you provide?

Endress+Hauser provide a range of services to ensure the successful operation of your instrumentation throughout the plant life cycle:

Troubleshooting, onsite services & phone support: 1-866-887-1666

For all other inquiries, please contact our main line: 1-800-668-3199

Q: How do I receive Technical Support?

Phone number: 1-866-887-1666, choose your preferred language and dial option 1 for technical support by phone

Self-serve via My Tech Portal: My Tech Support - Coming soon!

Q: What info do I need when I contact Technical Support?

Serial Number of your device, your company name, contact e-mail address, phone number, description of problem (error code(s), process change, etc.).

Q: How do I coordinate pre-purchased services?

Pre-purchased (Start-up/commissioning):

  • Phone: 1 -866-887-1666 - Choose your preferred language and dial option 3 for our coordination team

Q: How do I coordinate On-demand services?

On-demand services (Troubleshooting):

  • Phone: 1-866-887-1666 - Choose your preferred language and dial option 2 for a technician on site. You will be directed to our technical support team to ensure we get you the fastest solution

  • Online: Submit a service ticket - Provide serial number(s), your company name, contact e-mail address, phone number, Description of problem (error code(s), process change, etc.). number

Q: How do I coordinate services to be purchased?

Start-up/commissioning:

  • Please contact your sales representative

Q: How do I send my device for repairs?

Please contact your sales representative with your serial number(s), your company name, contact e-mail address, phone number, description of problem (error code(s), process change, etc.).

Q: How do I check the status of my repair?

  • Self-serve by checking the status of your ticket in our portal. Follow the link provided to you by our workshop coordinator

  • Call our workshop at 1-866-887-1666, choose your preferred language and dial option 4 for Workshop

Q: How do I check the status of my site visit?

  • Self-serve by checking the status of your ticket in our portal. Follow the link provided to you by our field service coordinator

  • Call our coordination team at 1-866-887-1666, choose your preferred language and dial option 3 for Coordination

Q: Where do I send invoicing inquiries for my service visit?

If it’s a question about if your service was invoiced yet:

  • Create a ticket to our service coordination team here and choose General service inquiry

If it’s a question about the invoice price, etc:

  • Send an e-mail to our accounting team here

Q: What is your cancellation policy?

For any service request that is cancelled with less than 2 full business days' notice to the scheduled start time, a cancellation fee of $600.00 per reserved day and incurred expenses will be charged.

Q: What is your warranty policy?

Please refer to our Standard Terms & Conditions of sale here

Q: Do you guarantee your service work?

Yes, we have a 90-day guarantee on all service work

Q: How can I provide feedback?

You can provide your feedback here