In-house workshop

Manufacturer expertise for all your maintenance needs

We value your time and want to ensure the quickest turn-around to your in-house diagnostic, repair and in-house calibration needs. Below we detail how the return process works. If you have any questions along the way, please reach out to our Service Workshop team at 1-866-887-1666.


  • Stay updated on the progress, diagnosis results and next steps of your request

  • Gain access to your Service order through our online Service Ticketing system

  • Stay updated on the expected lead time of your in-house repair or calibration

How to get started:

  • Contact your Sales associate directly to start the process. They will provide you pricing for our various in-house services. 

  • You will receive return instructions and a decontamination form that must be fully completed and sent along with the devices being shipped.

  • To ensure there are no delays due to safety and handling of the device, please ensure your device is properly cleaned and the decontamination form attached.

  • Our competent Service team will keep you updated on progress, diagnosis results and advise you of next steps.  We are pleased to offer an online Service Ticketing system that provides you access to your Service order. 

  • You can stay updated on the progress and expected lead time of your in-house repair or calibration.